FAQ's for Agents

Q: If I wish to find out if my student has paid their next installment who do I contact?

A: Contact Accounts Receivables at This email address is being protected from spambots. You need JavaScript enabled to view it.
State the following information:
• Student’s Name
• Which college enrolled 
• What they are study (Course Name) 
We will reply back to you in a few days.

 

Q: If I wish to advertise in newspapers with your logos do I need approval?

A: Yes, we must see copy of your advertisement. Email it to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Q: If I wish to do radio, TV, billboard advertising in my country can I call for support?

A: Yes of course, as long as there is a commitment from the agent to deliver the required students.

 

Q: As an agent what do I need to explain to students?

A: You need to make sure that:
• The students read and understand the student handbook and pre-enrollment information.
• The students understand the enrollment process, sign the application form and acknowledge the enrollment agreement. 
• You explain course requirements, course outcomes, course description, course outline, course prerequisites, including minimum English proficiency for VET enrollments
• Students understand their payment schedule of fees & pay on the due dates
• You clearly explain when the course starts, what time students need to attend orientation, and the College's deferral policy.
• You clearly explain visa conditions and the student's obligations.

 

Q: If I run out all brochures and need some more what do I do?

A: Email This email address is being protected from spambots. You need JavaScript enabled to view it.  requesting brochures. Please remember to give your full postal address details.

 

Q: If I wish to become a registered agent what shall I do?

A: Download “Agent Representative Form”, fill it in, scan it and email it to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Q: How long after I have signed the agreement will I get my copy of the agreement, certificate of authority and brochures to promote?

A: About 2 weeks

 

Q: If I wish to arrange a student seminar in my office can I call for support, brochures etc.?

A: Yes, please contact your designated marketing manager or email This email address is being protected from spambots. You need JavaScript enabled to view it.  

 

Q: If I wish to print your brochures in my country using your artwork what shall I do?

A: Email This email address is being protected from spambots. You need JavaScript enabled to view it.  to request the artwork and other relevant details.

 

Q: If I would like to place a large standup banner in my office of your company will you provide one or shall I print it?

A: Email This email address is being protected from spambots. You need JavaScript enabled to view it.  to request the banner.

Contact Info

  • Level 1 & 2 Anzac House, 245 Castlereagh St. NSW 2000
  • +612 8211 1128
  • info@mercurycolleges.nsw.edu.au
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Mercury Colleges Pty Ltd trading as Mercury Colleges

ABN: 55 001 799 891 │ CRICOS Provider No: 00172B │ National Provider No: 0872